FAQ
Q. What are coffee drip bags?
Answer: Coffee drip bags are pre-filled, single-serving coffee filters that contain freshly ground coffee. They function similarly to tea bags but are designed for brewing coffee. Simply open the bag, place it over your cup, and pour hot water through to brew a fresh, flavorful cup of coffee anywhere.
Q. How do I brew coffee using a drip bag?
Answer: Brewing with a coffee drip bag is easy:
- Open the drip bag and place it over your cup using the attached handles.
- Slowly pour hot water (about 90-95°C or 195-205°F) over the coffee grounds, allowing it to steep.
- Let the coffee drip through, and remove the bag after 3-4 minutes.
- Enjoy your fresh cup of coffee!
Q. How much water should I use per drip bag?
Answer : For a standard coffee drip bag (10-12g), we recommend using about 180-250 ml (6-8 oz) of hot water. For a stronger brew, reduce the water amount; for a milder brew, increase the water.
Q. What type of coffee is used in the drip bags?
Answer: We use freshly ground premium coffee sourced from various origins such as Brazil, Colombia, Costa Rica, and Thailand (Mainly). Our blends include a variety of roast levels (light, medium, dark) and flavor profiles to suit different tastes. We also offer specialty coffee, like our Whiskey Barrel Aged and Honey Processed coffee.
Q. How fresh is the coffee in the drip bags?
Answer: Our coffee is ground and sealed immediately after roasting to ensure freshness. Each bag is packed in airtight packaging to lock in the flavors and aromas, giving you a fresh cup of coffee with every brew.
Q. How long do coffee drip bags stay fresh?
Answer: When kept in their original sealed packaging and stored in a cool, dry place, our coffee drip bags remain fresh for up to 6 months. For the best flavor, we recommend consuming them within 6 months of purchase.
Q. Are your coffee drip bags eco-friendly?
Answer: Yes, we are committed to sustainability. Our drip bags and packaging are made from eco-friendly materials that are either compostable or recyclable, minimizing our impact on the environment.
Q. Can I choose my own coffee blends in a bundle?
Answer: Yes! We offer a mix-and-match option where you can select your favorite blends from our range to create a custom bundle that suits your taste.
Q. Do you offer decaffeinated options?
Answer: Yes, we offer decaffeinated coffee made from Swiss Water Processed beans, ensuring a smooth, chemical-free decaf experience while maintaining full flavor.
Q. Do you have a subscription service?
Answer: Yes! We offer a subscription service where you can receive a regular delivery of your favorite coffee drip bags up to 20% discount with free shipping on all subscription orders. You can choose the frequency of delivery (weekly, bi-weekly, or monthly).
Q. What payment methods do you accept?
Answer: We accept major credit and debit cards (Visa, MasterCard, etc.), as well as PayPal, Apple Pay, Google Pay, and After Pay. You can also subscribe to our service using your preferred payment method.
Q. How long does shipping take?
Answer: Shipping typically takes 10-14 Business days for both within the country and international orders, depending on your location. We offer free shipping for orders over $70 Australian Dollars.
Q. Do you offer wholesale or bulk purchasing options?
Answer: Yes, we offer wholesale options for businesses, cafés, and resellers. For bulk orders, please contact us directly for pricing and further details.
Q. How can I contact customer service?
Answer: You can reach our customer service team via email or through the contact form on our website. We typically respond within 24 hours.
Q. Can I return or exchange my order?
Answer: We stand by the quality of our products. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order for a return or exchange.